Position Starts November 2017
Working at Massage Me
Massage Me is a booking agent and mobile massage company based in the French Alps.
This coming winter will see the opening of Massage Me's first Spa. Based within a 4 star hotel in La Rosiere, France.
We are currently looking for ambitious applicants with the vision, drive and belief to enable Massage Me to grow through an exciting transitional phase.
Being a small company every person is responsible for the company’s success. We have our roles and responsibilities but we are a team through and through.
We are based in the mountains and a desire to live and work in this environment is essential. The company owners, Anna and Richard, moved to the Alps to ski and bike on some of the best terrain in the world, and it's epic. If you would rather commute on a train than a push bike; or go clubbing over an early night and a powder day Massage Me is not the right company for you.
Working with Massage Me is not solely about your pay packet, it's about loving your work and your work enabling you to live the lifestyle you want.
Spa Manager - Job Description
The Spa Manager will be responsible for the overall operational function and management of the spa and will demonstrate leadership throughout the spa to maximize guest and team satisfaction.
This person will be responsible for all spa policies and procedures and has direct supervision for the spa staff.
To achieve agreed commercial targets through the planned coordinated development of the facility and the implementation of the treatment and activity program.
Develop concept-planning, menu of services, retailing, merchandising, marketing and product development
To analyse monthly financial and statistical reports and propose recommendations regarding policy and operation.
To liaise with the Massage Me Sales and Marketing Manager in the preparation and development of marketing plans for the year and coordination of all promotional plans and projects for the spa.
To help effectively integrate the spa within the hotel marketing strategy and to ensure ongoing representation of the spa, both internally and externally.
Carries out treatments when necessary.
To ensure the spa area is clean and presentable to clients at all times. (daily cleaning will be carried out by the hotel)
- To manage all bookings through an online booking system and liaise with hotel reception for bookings when necessary.
Customer Service Management:
To deal with enquiries, problems and complaints from spa clientele. To interact professionally with guests and members of staff.
To ensure that the members are kept informed of all the activities and development at the Spa, both in the form of internal and external advertising.
Recruitment & Training:
Organisation and administration of spa therapist recruitment, orientation and training
Liaison with Massage Me Sales and Marketing Manager regarding recruitment and advertising strategies
In order to be shortlisted, you must demonstrate (through your application form or interview) that you meet all the essential criteria and as many of the desired criteria as possible
- Bachelor’s degree in Hospitality or related field, or equivalent combination of education and experience (Desired)
Knowledge and experience:
- 2 or more years previous spa management experience, particularly in supervising and administering sales and marketing of spa operations (Essential)
Experience of budgeting and managing the financial aspects of the spa.
2 or more years experience as a massage and beauty therapist.
Values and behavior
Communication: Understand the importance of communication between the team, our partners and our customers. (Essential)
Acting as a team: Understand the importance to work alongside, learn and solve problems collaboratively with a range of people across teams (Essential)
Demonstrates a positive attitude and acknowledges guests in a welcoming and friendly manner.
Poised, confident, calm and professional demeanor at all times
Be able to make decisions and solve problems quickly and effectively. (Essential)
Fluent level of spoken french. (Essential)
Fluent level of written and spoken English. (Essential)
Excellent telephone manner (Essential)
Computing/Technical qualifications/skills (Desirable)
Excellent verbal communication skills (Essential)
Full time position November - April and July - August. (outside of these months the hotel is closed)
French CDD contract
To apply for this position, please complete the application form below. This will be email to our office team who will let you know they have received it.
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